Delight and satisfy your customers with exceptional customer service

Why Freshdesk from ZNetLive?

Freshdesk Omnichannel Suite

A comprehensive customer service software that provides the fastest time-to-value. Launch employee and customer delight within 3 months!

Deliver Customer Delight
Deliver Customer Delight
Offer the support the customers expect in their preferred mode to deliver delightful experiences.
Create Customer Champions
Create Customer Champions
Empower your support agents with more context and automation to understand customer needs and deliver the best solution.
Quicken Customer Service Speed
Quicken Customer Service Speed
Speed up the process to deliver remarkable customer service with the best customer service software.
Provide Field Service for Remote Agents
Provide Field Service for Remote Agents
Route service teams efficiently based on availability, proximity, and skillset, and offer customers real-time updates.

Effortlessly Manage Your Customer Support with Freshdesk

Keep your agents happy with automation and customers satisfied with prompt support


Agent and customer delight made easy – Freshdesk Support Desk

  • Simplify ticketing and provide customer portals for faster resolutions with contextual insights.
  • Automations include in-context collaborations, advanced agent routing, and a rich knowledge base.
  • Unified customer profiles, prescriptive next-best actions, and workflow automation reduces repetitive tasks.
  • Powerful collaboration tools engage the right experts to solve complex inquiries and collect best practices.
  • Field service team is empowered to offer delightful service experiences with automated scheduling and routing via conversational bots.

Be present in the channels of customer choice – Freshchat

  • Combine messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!) with Freshchat.
  • Bring insights to action with native-AI to fuel next-generation messaging.
  • Give support agents real-time context to perform faster and with ease.
  • Respond to conversations from a single screen, wherever your customers message you.
  • Give your support agents complete customer context to boost CSAT with every conversation.
  • Boost growth while reducing your costs to serve by using Freshchat's prebuilt templates for chatbots and journeys.
  • Efficiently scale business operations with the help of the unified Messaging API and customizable analytics offered by Freshchat.
Freshdesk Contact

Have effective support calls effortlessly – Freshdesk Contact Center

  • Get a global contact center that is affordable and scalable.
  • Inbound routing with the ability to BYOC or purchase numbers from 90+ countries.
  • Remote support and sales teams can collaborate in real-time.
  • Call recordings, post-call transcripts, and call-lifecycle information available.
  • Live dashboards for monitoring agent performance and customer satisfaction levels.
  • AI-powered voice bots answer repetitive queries freeing up agents' time.

Empower field agents to serve customers remotely – Field Service Management

  • The Scheduling Dashboard saves time and improves efficiency by making it easy to manage appointments, balance workloads, and respond to emergencies.
  • Freddy AI interacts with customers, responds to queries, and sets up appointments automatically – saving you from repetitive tasks while reducing cost and time.
  • Field employees can access customer information even when offline and deliver customer service anywhere with Freshdesk's iOS and Android apps.

Trusted by 50,000+ businesses, recommended by leading industry experts


Kickstart your journey with us today, and enjoy a free trial period.

Experience the product with 21 days – no strings attached, free trial! No credit card needed for the trial.

FAQs for Freshdesk

  • What is Freshdesk and how does it work?

    Freshdesk is a customer support software that allows businesses to manage, track, and resolve customer inquiries and issues through various channels, such as email, phone, and social media. Freshdesk provides a central platform for teams to collaborate and handle customer requests efficiently.
Cookie Settings