Generally, an FTP program will ask you for the following information:

Host/Server Name: this can be your domain name or your IP Address.
User ID/Name: the FTP user name.
Password: the FTP password.
Initial Remote directory/folder: this should be /public_ftp.
Initial Local folder: whatever you want (this specifies where on your computer it will look for files).

Once you have established a connection with your domain on our server, it is usually a very simple process to upload and download files to and from the server.

Note: ALL files must be uploaded to your public_ftp directory in your account.