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Who can create support ticket at ZNetLive?
- Registered clients of the organization - They can create ticket either directly through the member panel or via email at email@example.com /firstname.lastname@example.org / email@example.com
- Sub- users of the registered client services - They can also create ticket with the access rights provided to them by the main user -registered client of ZNetLive.
- Non registered clients of the organization - They do not have access to member panel so they can create ticket only through an email to firstname.lastname@example.org / email@example.com.(Note-If non registered client creates the ticket in the billing department, he has to mention the registered mail id in the communicating mail)
- Admin /customer support team of the organization - They can create ticket at the backend on behalf of the clients but only if requested by the client in case of some genuine inconvenience.