How to create support ticket at ZNetLive?

Follow these steps to raise a new support ticket-

1.Log into member panel-Initiate the process of raising Support Ticket by logging into the member panel with your registered mail ID. Follow either of the three ways to access your member account-

  • Click on https://manage.znetlive.com/memberp
  • Visit www.znetlive.com >Click on Get Support tab on top of the landing page > Click on Submit a Support Ticket, below the search button.
  • Visit www.znetlive.com >In Quick Links section in the footer > Click on Member Panel and directly log into your member account.

2.Click on My Support -After you log into the member panel, click on the tab-My Support to initiate the process of raising ticket where you will find the tab Create Ticket. Click on it.

3.Create New Ticket in customer portal- After you click on the tab-Create Ticket it takes you to the page where you need to fill in certain details required by the ZNetLive team for better understanding of the issue and its resolution.

4.Select the service for which you need support-Select that service from the drop down list in which you are facing issue.

5.Select the department from which you need support- Next choose the concerned department for your issue-Abuse, Billing, Domain, Support, Renewals, Sales. This will help you to get in touch directly with those who will resolve your issue.

6.Select the issue being faced-Select your issue from the drop down list and if in any case you cannot find your issue, select others option. At this point, you might get an option of self/Quick help through knowledgebase which may help you to resolve your issue yourself, but in case you wish to add more or continue raising the ticket, then proceed to next step.

7.Select the Kind of issue being faced- Select your issue from the drop down list and if in any case you cannot find your issue, select others option. At this point, you might get an option of self/Quick help through knowledgebase which may help you to resolve your issue yourself, but in case you wish to add more or continue raising the ticket, then proceed to next step.

8.Mention the subject and write description for the issue-Include as much information as you can regarding the issue which you are facing. Define your issue in one line in the Subject tab.Explain your issue in detail, share the credentials for the service chosen (as given by the ZNETLIVE) in the General Description tab. You can also attach screenshots for the errors in this section. This helps in better understanding of the problem and also in processing your request faster.

9.Submit the ticket- Once you have filled in all the details to raise the ticket,do recheck the details and click the tab-Submit Ticket.


10.Support Ticket is generated- After you click Submit Ticket, a new support ticket is generated which automatically moves to the relevant department and admins start looking into it to resolve the issue ASAP.

10.Ticket ID Tracking Number-You get an ID number when support ticket is generated successfully. Keep it safe for future communications regarding the issue. Moreover you can view the status of your ticket by visiting My Tickets > My Support in your member panel.


 


Ask a question

"Hey couldn't find what you were looking for in our knowledgebase? Please enter your question here".

First Name *
Last Name *
Email Address *
Question *
Captcha *