What is RackNap?

RackNap helps to grow a profitable subscription cloud business

Automate the Complete Cloud Business Lifecycle

RackNap automates the key business processes from ordering, billing, service delivery, support to renewal management enabling service providers to efficiently manage operations and improve business performance.

Billing and Provisioning

RackNap gives you complete cloud billing flexibility, visibility, and control
  • Create product and pricing plans (Free, One-time, Recurring, Pay-as-you-go, Pre-paid, Post-paid, Contract)
  • Graphical Dashboards
  • Customer self-control (Upgrade and Downgrade)
  • Tier-based and Bundling Discounts
  • Tax Compliance

Partner Management

Leverage your partner network to drive in more sales with
  • Automated partner lifecycle with simple partner onboarding
  • Manage multiple partner channels – on discount or commission basis
  • Credit threshold and lock-in periods
  • Centralized partner dashboard
  • White-labelled support integration

Cloud Marketplace

With RackNap, you have a completely dynamic cloud marketplace with ability to
  • Sell multiple cloud and non-cloud services
  • Define pricing and plans with flexibility
  • Integrate lead-collection form
  • Add multiple payment gateways
  • Enable live chat with visitors

Support Control

RackNap streamlines your company's customer support management with features like
  • Customer Self-Support
  • Auto Ticket Assignment
  • SLA Triggers, Escalation Matrix
  • Support Ratings
  • Customer Portal
  • Integrated Knowledgebase
  • Intelligent Support Dashboards

Business Intelligence

RackNap analyses your complete organizational data and enables you to make smarter decisions with intelligent data
  • Presents data in simplified graphical formats
  • Bifurcates data in relevant dashboards – Sales, Support, Billing, etc.
  • Allows bookmarking of key metrics on main dashboard

How RackNap benefits the Service Providers?

RackNap helps service providers to sell cloud efficiently and grow business faster.

Lower customer
acquisition cost

GPU Compute with TESLA V100
Improve customer
experience

Fasten service
delivery

Reduce operational
costs

Grow sales and
revenue

What does Cloud Industry say about RackNap?

50+ SaaS, IaaS, MSPs, and ISV Distributors across 17 countries use RackNap.

  • RackNap cloud billing automation and partner management has increased our average revenue per partner by 35%

    Chi Tran,

    Director, Technova

    RackNap’s wide range of API integrations automated our cloud service delivery

    Haitham Alian,

    Product Director, STS

  • RackNap has completely eliminated all cloud billing related problems we were having

    Olayemi Poppola,

    CEO, Reliance Infosystems

    We rate RackNap Cloud Automation 7/10 on ease-of-use and 9/10 on recommendation scale

    Jefry Muliawan,

    B2B Developer, Synnex Metrodata