Microsoft Azure Support – Plans & Pricing

Our Microsoft certified experts manage all technicalities of your Azure workloads from initial to the running stages, so that you can focus on other aspects of your business.

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Ongoing Support throughout your Azure journey

We have everything covered

Support Team	Silver	Gold
Dedicated Technical Manager Your SPOC for ongoing Azure services	Yes	Yes
Architectural Support Guidance from Microsoft Azure experts for best Azure architecture	Basic (Standard)	Customization per application requirement.
OS Support Template Deployment Patching Extension Support Managed Backup OS level Troubleshooting (Windows/Linux)	No	Yes
Resource Upgrade/Downgrade Performed by ZNetLive Technical Team depending upon customer requirement	Yes	Yes
Microsoft Azure Premier Support Assistance on customer's behalf	Yes	Yes
Account Review On basis of Microsoft best practices and ZNetLive Technical Team's recommendation Cost Optimization Alert and Performance Reviews	No	Yes
Response Time Depending upon the criticality of the issue	P3: < 24 Hours P2: < 4 Hours	P3: < 4 Hours P2: < 2 Hours P1: < 1 Hours

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Tools Support	Silver	Gold
Access to Azure Best Practices Knowledgebase Reference architecture of Microsoft Azure FAQs	Yes	Yes
Azure Monitoring Alert Automation Integration with RackNap	IaaS level Only	From Azure Customer Portal
RackNap Portal Support for Azure Operations	Yes	Yes

To know more give us a call

India: (91) 141 4070666 Toll Free: 1-800-102-9638

Add-On Services	Silver	Gold
Migration Support Guided migration from any Cloud or on premises environment to Azure	Add-On	Yes
DevOps Professional Support	Add-On	Add-On
Managed Identity IDaaS Support Users and Group Sync Application Integration Support Services	-	Yes

Microsoft Azure Support – Plans & Pricing

Monthly Usage	Silver	Gold
Upto 83.04	NA	NA
83.04 - 259.50	103.80	570.90
259.50 - 519.00	155.70	622.80
519.00 - 1,038.00	259.50	830.40
1,038.00 - 2,076.00	103.80 + 20% of Azure consumed	674.70 + 20% of Azure consumed
Beyond 2,076.00	155.70 + 15% of Azure consumed	726.60 + 15% of Azure consumed
	Order Now	Order Now

For more details on Microsoft Azure Support services, click here to download or you can drop a mail to sales@znetlive.com

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