Freshservice by Freshworks is a cloud-based IT service management (ITSM) tool designed to simplify IT operations for organizations. Built with an intuitive interface, Freshservice enables IT teams to manage incidents, service requests, changes, and assets efficiently while adhering to ITIL best practices. With AI-powered automation, self-service options, and seamless integrations, Freshservice empowers IT teams to enhance productivity, deliver exceptional service, and drive organizational growth. The platform is ideal for businesses of all sizes looking to modernize their IT infrastructure, improve collaboration, and ensure smooth service delivery without the need for extensive setup or maintenance.
Intuitive Consumer-Grade Service: Enhance employee engagement with integrated support channels and AI-powered service management. Achieve rapid deployment, fast time-to-value, and seamless end-user adoption.
Incident Management: Streamline incident resolution with intelligent routing and a unified screen experience for technicians. Boost service efficiency using advanced automation and AI-driven solutions.
AI-Powered Service Management: Empower end-users with AI-driven chatbots, elevate agent productivity through intelligent suggestions, and leverage powerful insights from AI analytics.
Workload Management: Gain a comprehensive view of team workloads and availability. Plan and assign tasks effectively to ensure balanced workloads and timely completion of projects.
Workspaces: Support multiple teams within a single platform. Maintain department-specific control, visibility, and autonomy without compromising security.
Workflow Automation: Simplify operations by automating repetitive tasks like employee offboarding, multi-department approvals, and category-based routing, ensuring efficient service desk processes.
Alert Management: Consolidate alerts from various monitoring tools into a single interface. Utilize Freddy AI to filter out noise and highlight critical operational issues.
Cloud Management: Integrate seamlessly with AWS, Azure, and VMware to discover and manage cloud resources and their interdependencies, enabling robust digital infrastructure management.
Asset Normalization: Unify asset data from multiple systems, offices, and clouds. Create a consolidated view by integrating with asset inventory systems, ensuring comprehensive asset visibility.
SaaS Management: Optimize SaaS application usage with a 360° view and actionable insights. Prevent subscription silos with unified discovery and tracking, reduce costs, and ensure compliance with intelligent recommendations.
