Microsoft Copilot for Service empowers customer service teams by automating routine tasks, summarizing customer interactions, and suggesting solutions to improve response times and service quality.
Seamless Integrations: Offers out-of-the-box compatibility with services like Salesforce, ServiceNow, and Zendesk, along with integration with your website, files, and other data sources.
Quick Time to Production: Reduces integration and development efforts, enabling faster implementation and allowing businesses to get started immediately.
Customizable Configuration: Easily configure Copilot for Service to align with your organization's unique needs and workflows.
Multi-Platform Accessibility: Access Copilot’s service agent in Outlook and Teams to efficiently summarize cases, update CRM records, and draft emails.
AI-Powered Customer Support: Empowers service representatives with generative AI-powered responses derived from knowledge base articles, documentation, handbooks, and other sources.
Enhanced Productivity: Role-based agents integrated into the flow of work improve productivity for service representatives, streamlining operations and boosting efficiency.
Requires Dynamics 365 Customer Service or Salesforce license. Available as an add-on service.
General Information
Brand: Microsoft Corporation
Delivery Method: Digital
Product Information
Product Name: Microsoft Copilot for Service
Product Type: Software Licensing
Processor: 2GHz
RAM: Minimum 8 GB
Storage: 6 GB
Operating System Supported: Windows 10 or later
License Information
License Details: Requires Dynamics 365 license
Ideal For: Commercial Use
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