As more businesses move their operations online, cloud-based services such as Microsoft 365 have become increasingly popular. Microsoft 365 provides users with a suite of powerful productivity tools to manage activities, including email, cloud storage, document creation, collaboration, and more.
To help customers manage their Microsoft 365 service easily, ZNetLive offers a user-friendly customer portal that allows them to perform a wide range of tasks, from managing their subscriptions to configuring their services.
In this article, we will take a closer look at how to manage your Microsoft 365 service in the ZNetLive Customer Portal.
Manage Microsoft 365 in ZNetLive Customer Portal
Step 1: Log in to your Customer Portal
The first step is to log in to the ZNetLive Customer Portal using your registered email ID and password. The process to log in to your portal is explained below.
- When you purchase licenses from ZNetLive, you should receive an email confirmation with instructions on how to access your account and use your purchased licenses. This email may contain your account login information, including your ID and password.
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- Be sure to keep this information safe and secure.
- Now, click on the ‘Login to Member Panel’ button to access the login page.
- Once you’re on the login page, you need to enter your email ID and password in the respective fields. Make sure you enter the correct login credentials to avoid any login issues.
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- To make your account secure, ZNetLive has enabled Multi-Factor Authentication (MFA). Thus, you will receive an OTP on your registered email ID. You will then need to enter this OTP in the appropriate field on the login page to complete the login process.
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- Click on the ‘Submit’ button.
- Once you’ve successfully logged in, you’ll be able to access your customer panel and navigate through it to access the features and services offered by the website.
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Note: In case you forget your login credentials, you’ll have a “Forgot Password” option that you can use to reset your password. Alternatively, you can contact customer support for assistance.
Step 2: Learn about the Customer Panel features
The top menu of the customer panel may include some or all of the following options:
- My Dashboard: Provides an overview of your account and services, including usage statistics, billing information, and service status.
- My Services: Allows you to view and manage your subscribed services, including cloud services, domains, and hosting services.
- My Billing: This enables you to manage your billing information, including payment methods, invoices, and transaction history.
- My Support: Provides access to customer support resources, such as support tickets, announcements, email logs, request support, and contact account manager option.
- Partner Program: Gets you marketing banners, and social media posts; shows your commission and client discounts; guidebook; tracking reports; and provides you the ability to view and edit your affiliate profile.
- Account: Allows you to manage your personal information, account settings, and security options.
- Logout: Logs you out of the customer panel.
Step 3: View your MS365 subscription details
The My Services section of the ZNetLive Customer Portal allows you to view and manage your subscription details. Here, you can see your subscription start and end dates, the number of users covered by your subscription, and the services included in your subscription.
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Under the My Service page, there are three options available to manage Microsoft 365 service:
- Service Details: This section displays information about your subscription such as Microsoft 365, including the plan name, subscription term, and renewal date.
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- Renewal Center: Here, you will be able to view the renewal date of your service and renew it from here using the ‘Renew Now’ button.
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- Upgrade/Downgrade Center: Under this section, you can view your current license quantity and available upgrade/downgrade options. If you need to increase or decrease the number of licenses, you can select the appropriate option from the available choices.
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Step 4: Access Support
If you are facing any issues with your Microsoft 365 service, you can raise a support ticket through the ZNetLive customer panel. Here are the steps to raise a ticket:
- Click on the ‘My Support’ tab in the top menu.
- Select the ‘Create Ticket’ option.
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- Choose the service for which you want to raise the ticket, in this case, Microsoft 365.
- Select the ticket type, such as technical support, billing, or account-related issues.
- Choose the department that you want to address your query to, such as sales, billing, or technical support.
- Enter the subject of your ticket, which should be a summary of the issue you are facing.
- Provide a detailed description of the issue in the description field. Be as specific as possible, including mentioning about any error messages that you are getting.
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- If you need to attach any documents related to the issue, you can upload them using the attachments field.
- Once you have entered all the necessary details, click on the ‘Submit Ticket’ button.
After you submit the ticket, it will be displayed in the My Tickets section of the member panel. You can view the ticket status and track the progress of your ticket from this section.
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Conclusion
The ZNetLive Customer Portal provides a powerful and user-friendly way to manage your Microsoft 365 service. With the ability to view and manage your subscription details, access support, and resources, and renew your subscription from a single dashboard, the ZNetLive Customer Portal makes managing your Microsoft 365 service easier and more efficient.
