Ongoing Support throughout your Azure journey

We have everything covered
Support Team
Silver
Gold
Dedicated Technical Manager
  • Your SPOC for ongoing Azure services
Yes
Yes
Architectural Support
  • Guidance from Microsoft Azure experts for best Azure architecture
Basic (Standard)
Customization per application requirement.
OS Support
  • Template Deployment
  • Patching
  • Extension Support
  • Managed Backup
  • OS level Troubleshooting (Windows/Linux)
No
Yes
Resource Upgrade/Downgrade
  • Performed by ZNetLive Technical Team depending upon customer requirement
Yes
Yes
Microsoft Azure Premier Support
  • Assistance on customer's behalf
Yes
Yes
Account Review
  • On basis of Microsoft best practices and ZNetLive Technical Team's recommendation
  • Cost Optimization
  • Alert and Performance Reviews
No
Yes
Response Time
  • Depending upon the criticality of the issue
P3: < 24 Hours
P2: < 4 Hours
P3: < 4 Hours
P2: < 2 Hours
P1: <1 Hours

Get In Touch Now

Tools Support
Silver
Gold
Access to Azure Best Practices Knowledgebase
  • Reference architecture of Microsoft Azure
  • FAQs
Yes
Yes
Azure Monitoring
  • Alert Automation
  • Integration with RackNap
IaaS level Only
From Azure Customer Portal
RackNap Portal Support for Azure Operations
Yes
Yes

Know more Give Us A Call

India: (91) 141 4070666

Toll Free: 1-800-102-9638

Add-On Services
Silver
Gold
Migration Support
  • Guided migration from any Cloud or on premises environment to Azure
Add-On
Yes
DevOps Professional Support
Add-On
Add-On
Managed Identity
  • IDaaS Support
  • Users and Group Sync
  • Application Integration
  • Support Services
-
Yes

For more details on Microsoft Azure Support services, you can drop a mail to sales@znetlive.com

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