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Customers purchase products with digital discovery. Get listed on the go-to marketplace where customers discover new-age software solutions.- B2B Marketplace Expand Business Horizons
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Customer Support Management and Automation
Featured In:
Customer Support Automation Platform that Saves your Time
Intelligent ticket creation and distribution
- Minimize Ticket Creation:
Auto-answer customer queries & reduce support load. - Smart Ticket Assignment:
Route tickets based on expertise, product & SLAs. - Ensure SLA Compliance:
Auto-escalate tickets & keep customers informed.
Keep customers informed
- Customer Dashboard:
Centralized view of services, tickets & communication logs. - Targeted Announcements:
Notify affected customers about maintenance & resolutions. - Integrated Knowledgebase:
Provide guides, videos & self-help resources.
Powerful support analytics
- Identify Support Gaps:
Analyze high-ticket products & enhance customer support. - Measure Performance:
Track top support reps based on satisfaction & feedback. - Forecast & Optimize:
Predict support workload & take proactive measures.
Ready to take your cloud business to the next level? Schedule a demo today!
A quick 20-minute call can set you on the path to SUCCESS.
50K+ people trust ZNetLive for their IT needs
ZNetLive is a leading provider of services for cloud computing. We are servicing over 50,000 customers across the globe. Our team of experts are available 24/7 to provide support and guidance, ensuring that your IT needs are always met.
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The move to AWS (Amazon Web Services) Cloud was the best decision, undoubtedly. ZNetLive further simplified the entire process by helping our team set up our systems on AWS Cloud.
Mr. Satish Jain
AGM - Business Transformation,
B. Lal Clinical Laboratory Pvt. Ltd.
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By providing Microsoft’s Office 365 solution, ZNetLive addressed all our security requirements and confidentiality of our communication through mail along with features like web conferencing, enhanced mailbox size and more at much lesser price than Google apps we were using.
Mr. Satyendra Johari
MD, Johari Digital Healthcare Limited.
The move to AWS (Amazon Web Services) Cloud was the best decision, undoubtedly. ZNetLive further simplified the entire process by helping our team set up our systems on AWS Cloud.
Mr. Satish Jain
AGM - Business Transformation,
B. Lal Clinical Laboratory Pvt. Ltd.
