A Unified, Streamlined, Intelligent Service Management Solution
Unlock a world of potential with Freshservice - delight your customers and maximize efficiency
Cut out mundane, labour-intensive tasks and achieve service excellence with no-code workflows and automation.
Achieve greater efficiency by unifying operations with a centralized platform- break down internal barriers and speed up problem resolution, while reducing expenses and gaining insight into service performance.
Streamline your operations and achieve a swift time to value with Freshservice's intuitive no-code platform. Get expert onboarding, migration services, and seamless 24x7 support too.
Get your hands on an award-winning ITSM tool
Elevate your IT service management experience with Freshservice
Freshservice's enterprise platform utilizes AI technology to improve customer service and employee efficiency. With the help of simple drag-and-drop integrations, deploy quickly and enable effortless adoption, at scale.
To ensure successful service and operations management, bridge the gap between them to bolster reliability. Proactively identify critical issues with refined alerting systems while collaborating in a contextually-aware environment for enhanced end-user experiences.
Get the most out of your agents' time and expertise by equipping them with an AI-powered service management tool. Its suggestions and responses offer a helping hand that allows for seamless customer experiences.
Give your employees the power to access all IT services quickly and easily. Connect them in their preferred formats – such as MS Teams, Slack, or through Freshservice chatbot for a complete self-service experience with an enriched knowledge base and unified service catalog at hand!
Streamline your service management across all lines of business - maximize visibility and efficiency with a unified platform that brings consistency to IT, HR, Facilities, Travel, Legal, and more.
Trusted by 50,000+ businesses, recommended by leading industry experts
2021 Gartner Magic Quadrant
G2 Momentum Leader
Finances Online 2022 Q1 Award
Capterra Shortlist 2022
Unlock the power of efficient IT service management and see how quickly you can scale business!
Start today with a free trial - you won't regret it!
Freshservice automates and streamlines various IT processes, such as incident management, problem management, change management, and asset management. It also provides a self-service portal for employees to submit and track IT requests and includes tools for knowledge management and collaboration.
Comprehensive product suite: Freshworks offers a range of products that cover a wide range of customer engagement needs, including customer support, sales, marketing, HR, and project management. This allows businesses to find a single vendor that can meet all of their customer engagement needs.
Easy to use: Freshworks products are designed to be easy to use and intuitive, making it easy for businesses to get started with the products and see results quickly.
Customization: Freshworks products can be customized to fit the specific needs of a business.
Scalability: Freshworks products are scalable and can be used by businesses of all sizes, from small startups to large enterprises.
Integration: Freshworks products integrate with a variety of other business software, including CRM, accounting, and project management tools, making it easy to connect Freshworks to other systems a business may be using.
Freshservice offers a modern and intuitive interface, as well as a range of integrations with other tools and platforms. It also has a strong focus on automation and self-service, which helps businesses reduce the workload on their IT support teams.
Yes, Freshservice has a range of integrations with tools such as JIRA, Zoom, Slack, MS Teams, Google Workspace, and more. This allows you to connect Freshservice with your existing systems and workflows.