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PREMIER SUPPORT FOR MICROSOFT OFFICE 365

Quick help from the experts- whenever and wherever you need it

Microsoft Office 365 – the business productivity and collaboration suite, that enables you to work in new, smart and productive ways, is a bit complex to manage. With it being constantly evolving, you require advanced expertise and dedicated IT resources for its implementation, customization, deployment, troubleshooting and of course, for keeping up with the constant changes.

And if you don’t, then challenges in adjusting can keep you from successfully operating and realizing the true value of your cloud investment.

As your Office 365 support backbone, ZNetLive can help you overcome key challenges with a proven, holistic approach to cloud-based support. So that you get the maximum out of your Office 365 investment.

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FEATURES OF MICROSOFT OFFICE 365 SUPPORT

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Specialized Assistance + deep expertise + insights

With every Managed Office 365 account, you are assigned a dedicated Technical Account Manager (TAM), specially trained in Office 365 to help you or your team to manage a cloud-based environment. TAM will support you consistently in the planning and mitigation of business challenges, delivering proactive services and will be your primary contact for migration, onboarding and setup, incident notification, resolution updates and post-incident reviews.

Direct one to one communication

We do not use scripts to communicate. We listen to you actively, understand your needs and respond accordingly. We are responsible for your Office 365 accounts and your support needs and so our support team responds to you patiently, irrespective of the complexity of questions.

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Proactive and quick crisis management

Our dedicated technical support team provides speedy resolution, hands-on assistance and immediate escalation for urgent issues related to any Office 365 plan by live chat, phone or tickets. Our Office 365 subject matter experts know how to identify problems and offer solutions round the clock. They recommend best practices for your cloud environment and Office 365 services based on their technology expertise.

Dedicated support promise

We provide dedicated support for the world’s leading clouds and our results-obsessed technical team takes care of your business and smoothen things 24x7x365. We take immediate action to help resolve your issues anywhere, anytime.

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SERVICE AND SUPPORT RESPONSIBILITY BLUE PRINT

This chart defines the complete scope of roles and responsibilities between an Office 365 customer and ZNetLive. It outlines the specific functions and the ways we work to ensure that customer gets complete support.

SCOPE OF SERVICES RESPONSIBILITY
Office 365 Advisory services from ZNetLive managed services team ZNetLive
24x7 access to a team of support specialists for Office 365 via phone, ticket and/or chat Customer Initiated
ZNetLive Executed
24x7 access to dedicated Office 365 Technical Account Manager Customer Initiated
ZNetLive Executed
Office 365 introduction with onboarding meetings for speedy deployment ZNetLive
Quarterly technical reviews and new feature training ZNetLive
Proactive product and support notifications ZNetLive
Admin center Assistance ZNetLive
Training on new features and changes ZNetLive
LICENSING
Adding or modifying user licenses purchased through ZNetLive Customer Initiated
ZNetLive Executed
Adjusting licenses bought via Microsoft or other partner Customer
MIGRATION
Planning & execution assistance ZNetLive & Customer
Collaboration
Verification of domains Customer
DNS record changes Customer

Creating users, lists, groups, contacts through Active Directory or Office 365 portal

 ZNetLive & Customer
Collaboration
Assistance for entire migration process with troubleshooting ZNetLive
Assistance & direction on creation of users, lists, groups, contacts
through Active Directory or Office 365 portal

ZNetLive
ONEDRIVE FOR BUSINESS

Train IT staff & end-users to help them navigate and perform
basic activities for best utilizing OneDrive for Business

 ZNetLive

Migrating content from storage to OneDrive for Business

 Customer
SHAREPOINT ONLINE
Defining complete SoW ZNetLive & Customer
Collaboration
Executing SharePoint site build-out Customer*
Train IT staff & end-users to help them navigate and perform
general activities in SharePoint		 ZNetLive
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
EXCHANGE ONLINE
Set up user’s Outlook & local environments Customer
Implement Data Loss Prevention policies, third-party applications, public
folders, spam filter settings, shared mailboxes and resources		 ZNetLive & Customer
Collaboration
Assistance in setting and creating Data Loss Prevention policies, third-party
applications, public folders, spam filter settings, shared mailboxes and resources		 ZNetLive
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
Implementing & Managing MDM software or applications Customer
Assistance in management of MDM software ZNetLive
OFFICE 2016
Download Office applications Customer
Assistance in implementing downloads across organization ZNetLive
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
SKYPE FOR BUSINESS
Assistance to enhance adoption rates ZNetLive
Deploy Skype for Business Customer
Train IT staff and users ZNetLive
Assistance in partnering Skype for Business with outside sources ZNetLive
Partnering Skype for Business with outside sources Customer
Assistance in integrating VoIP System ZNetLive
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
Integrating VoIP system Customer
IDENTITY
Active Directory sync & modifications Customer
Configuring Active Directory with Office 365 environment Customer
Implementing Single or same sign-on

ZNetLive & Customer
Collaboration
Managing Active Directory users and groups Customer
Assistance in integrating Active Directory with Azure ZNetLive
Assistance in syncing Active Directory to the Office 365 environment ZNetLive
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
Assistance in developing a single Active Directory for your organization ZNetLive
AZURE RIGHTS MANAGEMENT
Troubleshooting to include direct paths to Microsoft if needed ZNetLive
Assistance in using RMS ZNetLive
Managing and configuring RMS Customer
Assistance in implementing REM extension & document security ZNetLive

*Service available at an additional cost.

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We're the Microsoft Cloud Veterans

ZNetLive works closely with Microsoft to give you the best cloud hosting experience.

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Microsoft Office 365 Plans & Service Features

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Need to know more?

iconShifting from Google Apps to Office 365 enables Johari Digital Healthcare Ltd. to boost communications and fulfill security needs within limited budget. Learn how Johari Digital Healthcare Ltd. benefitted from using Business Productivity Suite powered by Office 365.icon

Satyendra Johari
Johari Digital Healthcare Ltd
Read the case study