| Scope of Services |
Responsibility |
| Office 365 Advisory services from ZNetLive managed services team |
ZNetLive |
| 24x7 access to a team of support specialists for Office 365 via phone, ticket and/or chat |
Customer Initiated
ZNetLive Executed |
| 24x7 access to dedicated Office 365 Technical Account Manager |
Customer Initiated
ZNetLive Executed |
| Office 365 introduction with onboarding meetings for speedy deployment |
ZNetLive |
| Quarterly technical reviews and new feature training |
ZNetLive |
| Proactive product and support notifications |
ZNetLive |
| Admin center Assistance |
ZNetLive |
| Training on new features and changes |
ZNetLive |
| Licensing |
| Adding or modifying user licenses purchased through ZNetLive |
Customer Initiated
ZNetLive Executed |
| Adjusting licenses bought via Microsoft or other partner |
Customer |
| Migration |
| Planning & execution assistance |
ZNetLive & Customer
Collaboration
|
| Verification of domains |
Customer |
| DNS record changes |
Customer |
Creating users, lists, groups, contacts through Active Directory or Office 365 portal |
ZNetLive & Customer
Collaboration |
| Assistance for entire migration process with troubleshooting |
ZNetLive |
Assistance & direction on creation of users, lists, groups, contacts
through Active Directory or Office 365 portal
|
ZNetLive |
| Onedrive for Business |
Train IT staff & end-users to help them navigate and perform
basic activities for best utilizing OneDrive for Business |
ZNetLive |
| Migrating content from storage to OneDrive for Business |
Customer |
| Sharepoint Online |
| Defining complete SoW |
ZNetLive & Customer
Collaboration |
| Executing SharePoint site build-out |
Customer* |
Train IT staff & end-users to help them navigate and perform
general activities in SharePoint |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Exchange Online |
| Set up user’s Outlook & local environments |
Customer |
Implement Data Loss Prevention policies, third-party applications, public
folders, spam filter settings, shared mailboxes and resources |
ZNetLive & Customer
Collaboration |
Assistance in setting and creating Data Loss Prevention policies, third-party
applications, public folders, spam filter settings, shared mailboxes and resources |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Implementing & Managing MDM software or applications |
Customer |
| Assistance in management of MDM software |
ZNetLive |
| Office 2016 |
| Download Office applications |
Customer |
| Assistance in implementing downloads across organization |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Skype for Business |
| Assistance to enhance adoption rates |
ZNetLive |
| Deploy Skype for Business |
Customer |
| Train IT staff and users |
ZNetLive |
| Assistance in partnering Skype for Business with outside sources |
ZNetLive |
| Partnering Skype for Business with outside sources |
Customer |
| Assistance in integrating VoIP System |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Integrating VoIP system |
Customer |
| Identity |
| Active Directory sync & modifications |
Customer |
| Configuring Active Directory with Office 365 environment |
Customer |
| Implementing Single or same sign-on |
ZNetLive & Customer
Collaboration |
| Managing Active Directory users and groups |
Customer |
| Assistance in integrating Active Directory with Azure |
ZNetLive |
| Assistance in syncing Active Directory to the Office 365 environment |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Assistance in developing a single Active Directory for your organization |
ZNetLive |
| Azure Rights Management |
| Troubleshooting to include direct paths to Microsoft if needed |
ZNetLive |
| Assistance in using RMS |
ZNetLive |
| Managing and configuring RMS |
Customer |
| Assistance in implementing REM extension & document security |
ZNetLive |
*Service available at an additional cost.
