Microsoft Office 365 – the business productivity and collaboration suite, that enables you to work in new, smart and productive ways, is a bit complex to manage. With it being constantly evolving, you require advanced expertise and dedicated IT resources for its implementation, customization, deployment, troubleshooting and of course, for keeping up with the constant changes.
And if you don’t, then challenges in adjusting can keep you from successfully operating and realizing the true value of your cloud investment.
As your Microsoft 365 support backbone, ZNetLive can help you overcome key challenges with a proven, holistic approach to cloud-based support. So that you get the maximum out of your Microsoft 365 investment.
| Scope of Services | Responsibility |
| Microsoft 365 Advisory services from ZNetLive managed services team | ZNetLive |
| 24x7 access to a team of support specialists for Microsoft 365 via phone, ticket and/or chat | Customer Initiated ZNetLive Executed |
| 24x7 access to dedicated Microsoft 365 Technical Account Manager | Customer Initiated ZNetLive Executed |
| Microsoft 365 introduction with onboarding meetings for speedy deployment | ZNetLive |
| Quarterly technical reviews and new feature training | ZNetLive |
| Proactive product and support notifications | ZNetLive |
| Admin center Assistance | ZNetLive |
| Training on new features and changes | ZNetLive |
| Licensing | |
| Adding or modifying user licenses purchased through ZNetLive | Customer Initiated ZNetLive Executed |
| Adjusting licenses bought via Microsoft or other partner | Customer |
| Migration | |
| Planning & execution assistance | ZNetLive & Customer Collaboration |
| Verification of domains | Customer |
| DNS record changes | Customer |
Creating users, lists, groups, contacts through Active Directory or Microsoft 365 portal |
ZNetLive & Customer Collaboration |
| Assistance for entire migration process with troubleshooting | ZNetLive |
| Assistance & direction on creation of users, lists, groups, contacts through Active Directory or Microsoft 365 portal |
ZNetLive |
| Onedrive for Business | |
| Train IT staff & end-users to help them navigate and perform basic activities for best utilizing OneDrive for Business |
ZNetLive |
| Migrating content from storage to OneDrive for Business | Customer |
| Sharepoint Online | |
| Defining complete SoW | ZNetLive & Customer Collaboration |
| Executing SharePoint site build-out | Customer* |
| Train IT staff & end-users to help them navigate and perform general activities in SharePoint |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Exchange Online | |
| Set up user’s Outlook & local environments | Customer |
| Implement Data Loss Prevention policies, third-party applications, public folders, spam filter settings, shared mailboxes and resources |
ZNetLive & Customer Collaboration |
| Assistance in setting and creating Data Loss Prevention policies, third-party applications, public folders, spam filter settings, shared mailboxes and resources |
ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Implementing & Managing MDM software or applications | Customer |
| Assistance in management of MDM software | ZNetLive |
| Office 2016 | |
| Download Office applications | Customer |
| Assistance in implementing downloads across organization | ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Skype for Business | |
| Assistance to enhance adoption rates | ZNetLive |
| Deploy Skype for Business | Customer |
| Train IT staff and users | ZNetLive |
| Assistance in partnering Skype for Business with outside sources | ZNetLive |
| Partnering Skype for Business with outside sources | Customer |
| Assistance in integrating VoIP System | ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Integrating VoIP system | Customer |
| Identity | |
| Active Directory sync & modifications | Customer |
| Configuring Active Directory with Microsoft 365 environment | Customer |
| Implementing Single or same sign-on | ZNetLive & Customer Collaboration |
| Managing Active Directory users and groups | Customer |
| Assistance in integrating Active Directory with Azure | ZNetLive |
| Assistance in syncing Active Directory to the Microsoft 365 environment | ZNetLive |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Assistance in developing a single Active Directory for your organization | ZNetLive |
| Azure Rights Management | |
| Troubleshooting to include direct paths to Microsoft if needed | ZNetLive |
| Assistance in using RMS | ZNetLive |
| Managing and configuring RMS | Customer |
| Assistance in implementing REM extension & document security | ZNetLive |
*Service available at an additional cost.
For more details on Microsoft Office 365 Support services, click here or you can drop a mail to sales@znetlive.com
