For many businesses, managing the complete AWS environment from migration to onboarding is a tough challenge. Businesses face issues like:
Lack of technical expertise to operate cloud infrastructure, applications and tools.
Lack of time and efforts required to maintain the AWS environment due to heavy-workloads.
Management of multi-phased cloud environments requiring attention to several cloud scenarios.
They need to invest a considerable amount of time in the management of AWS environment. ZNetLive support services for AWS are specially designed to address these business challenges. The support plans include tools, automation services and human experts to manage the AWS cloud environment round the clock.
Rest assured of your AWS management as you're in the hands of cloud experts!
Silver plan is ideal for businesses seeking to leverage the benefits of tools and support services from ZNetLive, while keeping the control of their AWS environment in their own hands.
Preconfigured AWS accounts
Best practices for security and auditability
Cloud formation templates library
Trouble identification and optimization through automation tools
Technical onboarding and account manager for helping you with the AWS journey
Certified AWS architects’ support
Gold plan is for businesses looking for comprehensive support services for their AWS environment(s) by certified AWS experts. It includes all the features of the Silver plan along with some additional advantages as mentioned below.
Secure EC2 provisioning completely automated
AWS certified experts to support complete AWS environment
Custom architecture design by certified AWS architects
Enhanced response time
CloudWatch and monitoring
Account Review
Alarm ticket monitoring
Support Team |
Silver |
Gold |
|
Dedicated Technical Manager
|
Yes | Yes |
AWS Platform Support
|
Yes | Yes |
Technical Assistance Onboarding
|
Initial Guidance | End-to-end coordination from getting application ready for migration till it successfully runs on AWS. |
Certified AWS Architects
|
Basic Guidance | In-depth guidance for customized application design. |
Certified AWS Architects
|
Basic Guidance | In-depth guidance for customized application design. |
EC2 OS Management
|
No | Yes |
CloudWatch Management
|
No | Yes |
Alarm Ticket Monitoring
|
No | Yes |
Account Review
|
No | Yes |
Response Time
|
P3: < 24 Hours P2: < 4 Hours |
P3: < 4 Hours P2: < 2 Hours P1: < 1 Hours |
Tools Support |
||
|
Account Management
|
Yes | Yes |
Identity and User Permission Management
|
Yes | Yes |
ZNetLive Logbook
|
Yes | Yes |
Access to CloudFormation templates
|
Yes | Yes |
ZNetLive Compass
|
Limited checks | Complete checks |
ZNetLive Watchman
|
No | Yes |
Add-On Services |
||
|
Complete Solution Design
|
Available | Available |
Complete Solution Design
|
Available | Already included |
* Varies according to the plan
For more details on Amazon Web Services Support, click here to download or you can drop a mail to sales@znetlive.com
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