AWS Support Services By ZNetLive

AWS Support Plans

Silver Plan

Silver plan is ideal for businesses seeking to leverage the benefits of tools and support services from ZNetLive, while keeping the control of their AWS environment in their own hands.

Preconfigured AWS accounts
Best practices for security and auditability
Cloud formation templates library
Trouble identification and optimization through automation tools
Technical onboarding and account manager for helping you with the AWS journey
Certified AWS architects’ support

Gold Plan

Gold plan is for businesses looking for comprehensive support services for their AWS environment(s) by certified AWS experts. It includes all the features of the Silver plan along with some additional advantages as mentioned below.

Secure EC2 provisioning completely automated
AWS certified experts to support complete AWS environment
Custom architecture design by certified AWS architects
Enhanced response time
CloudWatch and monitoring
Account Review
Alarm ticket monitoring

Support Team	Silver	Gold
Dedicated Technical Manager Your SPOC for AWS services	Yes	Yes
AWS Platform Support Round the clock support from Certified AWS engineers	Yes	Yes
Technical Assistance Onboarding Your personal assistant to help you with onboarding	Initial Guidance	End-to-end coordination from getting application ready for migration till it successfully runs on AWS.
Certified AWS Architects Best set of practices recommended by ZNetLive and certified AWS architects	Basic Guidance	In-depth guidance for customized application design.
Certified AWS Architects Best set of practices recommended by ZNetLive and certified AWS architects	Basic Guidance	In-depth guidance for customized application design.
EC2 OS Management Support for Amazon Linux, Ubuntu 12.4+ CentOS 6+ and Windows Configuration and optimization followed by patching and upgrades Core apps inclusion like Apache, NGINX etc.	No	Yes
CloudWatch Management Proper support from CloudWatch monitors who are certified AWS engineers	No	Yes
Alarm Ticket Monitoring On-time response from CloudWatch monitors	No	Yes
Account Review Monthly reviewing of account Review ZNETLIVE and AWS trusted advisor recommendations Review cost optimization techniques like Reserved Instances Review of technical environment including alerts and performance reports	No	Yes
Response Time Depending upon the criticality of the issue	P3: < 24 Hours P2: < 4 Hours	P3: < 4 Hours P2: < 2 Hours P1: < 1 Hours

Tools Support
Account Management Complete management of single environments like development and production AWS Config and CloudTrail preconfigured supporting tracking and auditability	Yes	Yes
Identity and User Permission Management Unique Identity recognition and user access management AWS IAM security implemented by default	Yes	Yes
ZNetLive Logbook Unified record of all cloud activities, blended and time indexed view	Yes	Yes
Access to CloudFormation templates Best Practice CloudFormation Templates like public and private subnet layout, subnet sizing, VPC designing etc.	Yes	Yes
ZNetLive Compass Regular comparison of environment against ZNetLive and AWS best practices Get compass opinions above and beyond the AWS baseline, per ZNetLive recommendations Comprehensive set of AWS trusted advisor checks	Limited checks	Complete checks
ZNetLive Watchman A primary alarm monitoring system, warning against any deviation in CloudWatch from the expected results	No	Yes

Add-On Services
Complete Solution Design Complete solution design based on the requirement analysis.	Available	Available
Complete Solution Design Complete solution design based on the requirement analysis.	Available	Already included

* Varies according to the plan

For more details on Amazon Web Services Support, click here to download or you can drop a mail to [email protected]

4.5/5 by 19K+ users

50K+ people trust ZNetLive for their IT needs

ZNetLive is a leading provider of services for cloud computing. We are servicing over 50,000 customers across the globe. Our team of experts are available 24/7 to provide support and guidance, ensuring that your IT needs are always met.

The move to AWS (Amazon Web Services) Cloud was the best decision, undoubtedly. ZNetLive further simplified the entire process by helping our team set up our systems on AWS Cloud.

Mr. Satish Jain

AGM - Business Transformation,
B. Lal Clinical Laboratory Pvt. Ltd.

After using AWS from ZNetLive, we do not have to think any more about building and operating the infrastructure. The most important benefit is we can now focus on our time, money, and energy to create great experiences for our customers.

Mr. Siddharth Ajay Singh

Managing Director and CEO Jumbo Finvest India Ltd.
We do projects with the Indian government. The database size of projects is quite huge, with users of these software and applications in millions. ZNetLive’s managed dedicated servers and Cloud VPS have helped us meet our requirements of ‘no downtime’ and apt service delivery

Mr. Pankaj Sharma

CEO, Netleon Technologies Private Limited

Adding Dedicated Servers to our business has helped us grow our customer base and develop state-of-the-art systems for our consumers. We can now guarantee 100% on time delivery with superb performance. Thanks to our team and ZNetLive, for their dedicated support anytime.

Mr. Piyush Dawar

CEO, PRP Services Private Limited.
Frankly, it is not about great hosting packages or technologies, the main difference entrepreneurs, and resellers like us look for is relationship management. This is where ZNetLive has always been making its mark. They have an EAR for customers and resellers. We can always count on them

Mr. Suyog Kulkarni

Managing Director, White Oak Interactive Private Limited.

By providing Microsoft’s Office 365 solution, ZNetLive addressed all our security requirements and confidentiality of our communication through mail along with features like web conferencing, enhanced mailbox size and more at much lesser price than Google apps we were using.

Mr. Satyendra Johari

MD, Johari Digital Healthcare Limited.