Tech Zone

Making the most out of your ZNetLive Self-Service Customer Panel

9 Mins read

At ZNetLive, we understand that customer service is not just a department but a philosophy that permeates every aspect of our business. We are committed to going the extra mile to ensure our customers’ satisfaction because we firmly believe that our success is intricately tied to yours. With this in mind, we’ve worked tirelessly to refine and enhance the customer experience over the years. One significant milestone in this journey was the introduction of the ZNetLive Customer Panel.

Our customer self-service control panel represents a crucial step forward in our mission to empower our valued clients. It was designed and implemented to offer you- our customers, greater freedom, and control over your services with us.

In this blog, we will delve deeper into the features and functionalities of this panel, helping you unlock its full potential and make the most out of your journey with ZNetLive.

Overview of ZNetLive Customer Self-Service Control Panel

The ZNetLive Self-Service Customer Panel is your gateway to the seamless management of your services with us. This intuitive platform has been designed with your convenience in mind, offering a comprehensive set of tools and features to simplify the management of your hosting, domains, and other essential services.

Quick Tip 1

How to access your ZNetLive Self-service control panel?

When you purchase a new service from ZNetLive, you’ll receive the login details of your self-service control panel via your registered email ID.

If you face any issues accessing your self-service control panel, feel free to get in touch with the customer support at [email protected] .

When you login to your self-service control panel, you’ll see a dashboard listing your services and other key details. (Refer to Figure 1)

Figure 1 Overview of Self-service control panel

From the dashboard, you can access the following major sections:

a) My Support: Need assistance? Our panel ensures that help is never far away. You can create support tickets, monitor their progress, and communicate with the ZNetLive support team directly through the platform.

{Important Note: If you’re an existing ZNetLive customer, we encourage you to start using your self-service control panel to raise tickets and track their status. Going forward, we might completely stop support for raising tickets through emails.}

b) My Billing: Keeping track of your expenses and payments is hassle-free with your control panel. You can review invoices, make payments, and set up automatic billing preferences to streamline your financial interactions with ZNetLive.

c) My Services: This panel provides you with a centralized hub to view, monitor, and control all your active services. Whether it’s web hosting, domain registrations, SSL certificates, cloud services, or more, you can easily view and manage them all from one place.

In the subsequent sections of this blog, we will delve deeper into each of these aspects, providing step-by-step guidance on how to navigate the ZNetLive Customer Panel effectively. Our goal is to empower you to harness the full potential of this tool, making your experience with ZNetLive as smooth and rewarding as possible.

Digging deeper into ZNetLive Self-Service Customer Panel

1. My Support

In your journey towards harnessing the full potential of the ZNetLive Customer Panel, the Support Section stands as a beacon of assistance, offering a myriad of tools and resources to address your queries and concerns, promptly and effectively.

To access the ‘My Support’ section, simply log into your panel and click on ‘My Support’ section on the top. You’ll see a drop-down menu listing the following sections:

  • List/Search Tickets
  • Knowledgebase
  • Request Support
  • Announcements
  • Email Logs

You can simply click on any of these sections for further action. We’ve explained each section below in more detail.

a) List/Search Tickets

Your support journey often begins with a question or an issue. Our List/Search Tickets feature is your virtual filing cabinet for all your past interactions with the ZNetLive support team. Here’s what you can do:

  • View Past Tickets: Scroll through your history of support inquiries. Each ticket is a record of your interactions, providing you with valuable context for future reference.

Here’s an overview of the ‘List/Search Tickets’ section of your self-service control panel:

Figure 2 My Tickets Overview

  • Create New Tickets: Have a new question or need assistance? You can create a new ticket directly from this section. Describe your query, set priorities, and attach relevant documents to ensure that the ZNetLive support team has all the details they need to assist you effectively.

Quick Tip 2

How to create a ticket from your ZNetLive Self-service customer panel?

  • Go to My Support.
  • Click on ‘List/search’ tickets option.
  • From this page, click on ‘Create Ticket’ button. This will open the below section:

Figure 3 Create a New Ticket

  • Fill the required details.
  • Click on ‘Submit Ticket’ once done.

You can also attach supporting files or images related to your issue, while raising a ticket.

b) Knowledgebase

Empower yourself with basic to advance level information required to manage your services with us by exploring our Knowledgebase. Here’s what you can do:

  • Access Help Sections: Our Knowledgebase is a treasure trove of articles, tutorials, and guides designed to address common questions and provide in-depth insights into ZNetLive services. From setup instructions to troubleshooting tips, you’ll find it all here.
  • Browse Categories: Navigate through categories to find information relevant to your specific needs. Whether you’re a beginner or an advanced user, the ZNetLive Knowledgebase caters to all levels of expertise.

c) Request Support

When you need support, Request Support is your go-to feature. Here’s what you can do:

  • Create or Raise Tickets: Just like in the List/Search Tickets section, you can create new support tickets from here. Describe your issue, choose the service it pertains to, and submit your request for assistance. (Refer to Quick Tip 2 for more information)

{Important Note: If you’re an existing ZNetLive customer, we encourage you to start using your self-service control panel to raise tickets and track their status. Going forward, we might completely stop support for raising tickets through emails.}

d) Announcements

Knowledge is power, and Announcements keep you informed about important updates. Here’s what you can do:

  • View Latest Information: Stay up to date with the latest announcements related to ZNetLive’s products and services. Whether it’s a new feature release, maintenance schedule, or other critical updates, you’ll find them all here.

e) Email Logs

Email Logs offer a comprehensive view of your email communication. Here’s what you can do:

  • Access Email Communication: View a record of the latest email communications sent to your registered email IDs. This feature allows you to keep track of important messages and correspondence.

The convenience of Email Logs is that you can access them directly from the panel, making it easy to reference past communications without having to sift through your inbox.

2. My Billing

In the dynamic world of online services, managing your finances efficiently is paramount. The Billing Section within the ZNetLive Customer Panel serves as your comprehensive financial control center, offering an array of features to help you stay on top of your financial transactions effortlessly.

To access the ‘My Billing’ section, simply log into your panel and click on ‘My Billing’ section on the top. You’ll see a drop-down menu listing the following sections (alternatively, check figure 4):

  • Ledger
  • Invoices
  • Orders
  • Receipts
  • Services Due For Renewal
  • Top-up
  • Place New Order

You can simply click on any of these sections for further action. We’ve explained each section below in more detail.

Figure 4 Overview of My Billing section

a) Ledgers

Stay organized and gain insights into your financial history with the Ledger feature. Here’s what you can do:

  • View Transaction Records: The Ledger section provides you with a detailed record of all financial transactions associated with your account. This includes payments, credits, and debits, ensuring transparency in your financial dealings. You can also export all this information for future reference.

b) Invoices

Invoices are the lifeblood of any financial transaction. Here’s how you can manage them within the Billing Section:

  • Access Invoices: Easily access and review your invoices. Each invoice contains a breakdown of charges and due dates, providing you with a clear picture of your financial obligations. You can also download your invoices for future reference.

c) Orders

The Orders feature helps you keep track of your service requests and their status. Here’s what you can do:

  • View Past Orders: Access a history of your past service orders. This section allows you to review the details of each order, including the services requested and their status.

From this section, you can also raise tickets for any issues or queries related to the invoices.

d) Receipts

Receipts serve as proof of payment and are crucial for financial record-keeping. Here’s how you can manage them:

  • Access Payment Receipts: View and download payment receipts for your records. These receipts are essential for your financial documentation and can be easily accessed whenever needed.

e) Services Due for Renewal

Timely service renewals are vital to ensuring uninterrupted service. The Billing Section helps you stay informed:

  • Track Renewal Dates: Get a clear view of services that are due for renewal. This feature helps you stay proactive and ensures that you never miss a renewal deadline.

Refer to the below screenshot of how this section looks:

Figure 5 Services Due For Renewal

f) Top-Up

Keep your account balance in check with the Top-Up feature. Here’s how you can manage your account funds:

  • Add Funds: Need to top up your account balance? You can initiate account top-ups directly from the Billing Section, ensuring that you always have sufficient funds to cover your expenses.

g) Place New Order

Need to expand your services or explore new offerings? You can conveniently place new service orders directly from the panel. This streamlined process simplifies your service expansion journey.

When you click on the Place New Order option (refer to Figure 4), it will take you to the orders page, as shown below:

Figure 6 Place a New Order

You can select the services you need and choose the quantity and the billing cycle. Once you are ready, you can continue to cart and complete the order.

3. My Services

The Services Section within the ZNetLive Customer Panel is your central hub for managing all your services effectively. Whether you’re tracking service status, renewal dates, or accessing exclusive resources, this section empowers you to stay in control of your digital journey.

To access this section, simply log into your self-service control panel and click on the ‘My Services’ section on top. You’ll see a drop-down menu, consisting of two options:

  • List/Search Services
  • Prime Member Resources (if you’re a Prime Member)

Here’s an overview of your Services section:

Figure 7 My Services Overview

a) View Your Services

Here’s how you can gain insights into your services within the Services Section:

  • Service Overview: Access a comprehensive list of all your active services with ZNetLive. This snapshot allows you to see at a glance what services are currently in use. Just click on ‘My Services >> List/Search Services’ to access this section.
  • Status and Renewal Dates: Stay informed about the status of each service, ensuring that you’re aware of any impending renewals.

b) Prime Membership Benefits

For Prime Members, the Services Section offers exclusive resources to supercharge your business and innovation efforts:

  • Access Exclusive Resources: Prime Members have privileged access to a wealth of exclusive resources designed to fuel business growth and drive innovation. These resources may include e-books, webinars, industry reports, and more.
  • Download Resources: Prime Members can conveniently download these exclusive resources directly from the panel. Whether you’re seeking insights, inspiration, or strategies, these resources are at your fingertips.

Important Note: Only Prime Members can access this section .

Benefits of using ZNetLive Self-Service Customer Panel

When you partner with ZNetLive, your satisfaction and success are our top priorities. To ensure that you receive the utmost value from our services, we’ve designed the ZNetLive Customer Panel as a feature-rich, user-friendly platform. Here are the key benefits of using the Customer Panel:

1. Centralized Service Management

With the ZNetLive Customer Panel, you gain access to a centralized hub where you can oversee and manage all your services in one place. Whether you’re dealing with web hosting, domain registrations, SSL certificates, cloud services, or other critical services, you’ll have everything at your fingertips, simplifying your management tasks.

2. Streamlined Support

Need assistance or have a question? The Support Section of the Customer Panel offers multiple avenues to connect with the ZNetLive support team. You can create, view, and search tickets, access a comprehensive Knowledgebase, and stay informed with the latest announcements. This streamlined support ecosystem ensures that help is just a click away.

3. Transparent Financial Management

Managing your finances is made effortless with the Billing Section. You can view ledgers, access invoices, track orders, and review receipts, all from a single platform. Plus, the ability to top up your account ensures that you always have the resources you need to maintain your services.

4. Stay Informed and Proactive

The Services Section provides you with valuable insights into your services. You can easily monitor service status and renewal dates, ensuring that you stay proactive in managing your digital assets. For Prime Members, exclusive resources for business growth and innovation are just a click away.

5. User-Friendly Interface

We understand that navigating the digital landscape can be complex, which is why we’ve designed the Customer Panel with a user-friendly interface. You don’t need to be a tech expert to make the most out of its features. It’s intuitive and easy to use, saving you time and reducing complexity.

6. Efficiency and Convenience

The Customer Panel is all about efficiency and convenience. Whether you’re creating support tickets, reviewing financial records, or accessing exclusive resources, the panel streamlines these processes, allowing you to focus on what matters most—your business and digital goals.

7. Empowerment Through Prime Membership

If you’re a Prime Member, you’ll enjoy exclusive benefits such as access to resources that can propel your business forward. These resources are carefully curated to provide you with insights and tools to innovate and grow.

In summary, the ZNetLive Customer Panel is not just a tool; it’s your ally in navigating the digital landscape with confidence and ease.

Though the ZNetLive customer self-service panel is equipped with everything you need to manage your services with us, if you still face any issues, feel free to get in touch with our team at [email protected].

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Priya an ambivert by nature, believes in giving shape to her ideas through her write ups. She is an intellectual person who loves exploring and researching about new things. In her free times she loves reading novels along with some soft music.
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